Project Manager – Customer Success

Project Management

• Plan, manage, and deliver projects on time, within scope, and within budget.
• Define project goals, success criteria, and deliverables in collaboration with internal and external stakeholders.
• Coordinate cross-functional teams to ensure smooth execution of project tasks and deliverables.

Customer Success Management

• Act as the primary point of contact for customers, building trust and maintaining strong relationships.
• Understand client objectives and align project deliverables to meet their strategic goals.
• Monitor customer health and satisfaction through regular check-ins, feedback sessions, and performance reviews.
• Develop and execute customer success plans to ensure value realization and long-term engagement.

Upsell and Cross-Sell Opportunities

• Identify opportunities for upselling and cross-selling by understanding client needs and business goals.
• Collaborate with sales and product teams to present tailored solutions and services that align with customer requirements.
• Proactively communicate new product features, services, or enhancements that can add value to the customer.

Collaboration and Stakeholder Management

• Serve as a bridge between customers and internal teams, ensuring seamless communication and alignment.
• Partner with sales teams to strategize on growth opportunities within accounts.

Performance and Metrics

• Monitor and report on project and customer success metrics, including timelines, satisfaction scores, and account growth.
• Use data to identify areas for improvement in both project delivery and customer success processes.

Frequent Travel and On-Site Presence

• Travel extensively (up to 75% of the time) and stay on-site at client locations for durations of 1-2 months or more, as required.
• Adapt to varying client environments and build rapport with diverse teams and stakeholders.